How to CC someone on a ticket in CCI Support Hub

Are you submitting a tech ticket in the CCI Support Hub that you want to CC someone on? Maybe you share a computer with a coworker or you want your supervisor to know the status of your desk phone being fixed.

If you've created an account in the Support Hub, you can CC someone onto a ticket. After submitting a ticket, log back into your account in the support hub. Open your ticket up again, and click on "Share" on the right hand side of the ticket.

Then enter the email address of the person you'd like to CC on the ticket. Click "Share" and you're all set. Now both of you will receive emails related to the ticket.

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