CCI Tech Tip Tuesdays

Are you submitting a tech ticket in the CCI Support Hub that you want to CC someone on?  Maybe you share a computer with a coworker or you want your supervisor to know the status of your desk phone being fixed. If you've  created an account  in the Support Hub, you can CC someone onto a ticket.  After submitting a ticket, log back into your account in the support hub.  Open your ticket up again, and click on "Share" on the right hand side of the ticket. Then enter the email address of the person you'd like to CC on the ticket.  Click "Share" and you're all set.  Now both of you will receive emails related to the ticket.

Have a tech issue and need to contact Tech Support?  You can put in a ticket at  courtinnovation.org/support  (CCI's website + /support).  You can access this from a computer or a cell phone.   If you're on your work desktop computer, you can also click on the desktop icon that will take you right there.   

One of the new features of the new CCI Support Hub is that you can create an account.  An account lets you easily see all your tickets in one place without having to search through old emails. To create an account, click on the CCI Support Hub icon on your desktop, or go to  courtinnovation.org/support .    Then click on "Log in" in the upper right corner. Click on "Sign Up". Then enter your email, open the link you receive, and you're ready to go.  Easy ticket tracking is just a few clicks away!