CCI Tech Tip Tuesdays

Are you submitting a tech ticket in the CCI Support Hub that you want to CC someone on?  Maybe you share a computer with a coworker or you want your supervisor to know the status of your desk phone being fixed. If you've  created an account  in the Support Hub, you can CC someone onto a ticket.  After submitting a ticket, log back into your account in the support hub.  Open your ticket up again, and click on "Share" on the right hand side of the ticket. Then enter the email address of the person you'd like to CC on the ticket.  Click "Share" and you're all set.  Now both of you will receive emails related to the ticket.

Have a tech issue and need to contact Tech Support?  You can put in a ticket at  courtinnovation.org/support  (CCI's website + /support).  You can access this from a computer or a cell phone.   If you're on your work desktop computer, you can also click on the desktop icon that will take you right there.   

Trying to improve your team's communication and stay in better touch with other departments?  You can join CCI's Slack workspace!   Slack is a messaging tool that helps you collaborate with one person, a group of people, your whole team or even across teams.  You can login on the web, install the app on your desktop or download the app on your phone.    See a video of Slack in action  here . Interested in joining?  Open a  tech ticket  to get started!  

When you open files, do they open in a different software than the one you'd like to use?  Sick of links opening in Firefox instead of Google Chrome? You can reset the default software your computer uses to open different types of files or search the web.   To change a default software, just open your Windows menu in the bottom left hand corner of your screen.  Then click on the gear icon to open Settings. Go to "Apps" and then "Default Apps".  Here you can select which software your computer defaults to when you browse the web, look at photos, etc. More info  here .  

Are you worried about running out of space in your Outlook email inbox?  Do you want to be able to read old emails without them cluttering up your inbox?  Archiving emails can help.  Archiving helps to clear space in your inbox without deleting emails.   You can manually archive old emails or set up rules for auto-archiving.  Read more  here .

One of the new features of the new CCI Support Hub is that you can create an account.  An account lets you easily see all your tickets in one place without having to search through old emails. To create an account, click on the CCI Support Hub icon on your desktop, or go to  courtinnovation.org/support .    Then click on "Log in" in the upper right corner. Click on "Sign Up". Then enter your email, open the link you receive, and you're ready to go.  Easy ticket tracking is just a few clicks away!  

Tired of everyone seeing "Sent from my Android/iPhone/Assorted other phone" as the signature every time you send an email from your phone?  You can customize your signature to be whatever you like.  For steps on how to change yours on an iPhone or Android device - click  here